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Responsible Gaming

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RESPONSIBLE GAMING LIMITS

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Because you control the game and OPAP helps you learn how!

In OPAP S.A. we encourage "Responsible Gaming" and develop actions aimed at informing the players about:

How to play for the joy of the game and minimize the negative effects of their participation.
For the rules of the games.

Find out everything you need to know about your participation limits and the option of voluntary self-exclusion, if you are facing difficulties in controlling your game.

Because here we play responsibly!

The Cards

Set your Responsible Gaming limits

Time Limits icon

Time limits are valid at your online account level and are common for Pamestoixima wallet.

You can set daily, weekly and monthly time limits for participation.

For the time limits, the time between your login and logout from your account, is considered.

You will be automatically logged out from your account once 100% of you time limits have been exceeded. You will not be able to log in to your account until the respective time limit has been lifted. Your limits are reset to the settings you have applied according to the below definitions:

A "Day" is defined from 00:00:00 to 23:59:59 of the same day
A "Week" is defined from Sunday 00:00:00 to Saturday 23:59:59
A "Month" from the 1st day, at 00:00:00, until the last day of the month at 23:59:59

Set limits

Deposit Limits icon

You may set your deposit limits on your Pamestoixima wallet.

You can set daily, weekly and monthly deposit limits.

By reaching 100% of a deposit limit, you will no longer be able to deposit money into your Pamestoixima wallet until the restriction is lifted. Your limits are reset to the settings you have applied according to the below definitions:

A "Day" is defined from 00:00:00 to 23:59:59 of the same day
A "Week" is defined from Sunday 00:00:00 to Saturday 23:59:59
A "Month" from the 1st day, at 00:00:00, until the last day of the month at 23:59:59

Set limits

Loss Limits icon

Your loss limits are applied on Pamestoixima and Pamestoixima Casino. Maximum loss limits are defined as net losses i.e. the deposited amount that the user can lose, and any winnings are not included therein.

You can set daily, weekly and monthly loss limits.

By reaching 100% of a loss limit you will no longer be able to play on Pamestoixima or Pamestoixima Casino, until the restriction is lifted. Your limits are reset to the settings you have applied according to the below definitions:

A "Day" is defined from 00:00:00 to 23:59:59 of the same day
A "Week" is defined from Sunday 00:00:00 to Saturday 23:59:59
A "Month" from the 1st day, at 00:00:00, until the last day of the month at 23:59:59

Set Pamestoixima limits

Set Casino limits

Play Limits icon

Your play limits are applied on Pamestoixima and Pamestoixima Casino.

You can set daily, weekly and monthly play limits.

By reaching 100% of a play limit, you will no longer be able to play on Pamestoixima or Pamestoixima Casino, until the restriction is lifted. Your limits are reset to the settings you have applied according to the below definitions:

A "Day" is defined from 00:00:00 to 23:59:59 of the same day
A "Week" is defined from Sunday 00:00:00 to Saturday 23:59:59
A "Week" is defined from Sunday 00:00:00 to Saturday 23:59:59

Set Pamestoixima limits

Set Casino limits

Day-Stop

Select temporary abstention for 24 hours, if you want to take a break from your game.

The temporary abstention lasts for 24 hours. In the event that you choose to temporarily abstain from playing, your account will enter into a "Blocked" state and will remain in that state for the period of temporary exclusion.

To activate the temporary abstention, visit the Responsible Gaming / Self-Exclusion section in your account and select the "1 Day" period.

The temporary abstention concerns your account in all OPAP Online games.

I want to take a break

Player Self – Exclusion icon

If you feel that you can’t control your game, consider voluntary self-exclusion, either temporary or indefinite.

In case you request indefinite self-exclusion, your electronic account will enter into a "Closed" status and your contractual relationship will be terminated. Your account can be reactivated only upon your request, after at least one (1) year has passed since the block and after you re-accept the accession agreement and the necessary procedures for opening your electronic account have been completed again.

The temporary exclusion is defined by you, and is valid for a period of at least one (1) month*. In case you request your temporary block, your account will be in "Blocked" status for the period of temporary block. Your online account will be reactivated automatically after the temporary blocking period you have selected.

Self-exclusion concerns your account in all OPAP Online games.
*The month corresponds to thirty (30) calendar days.

Self – exclusion

Self-Assesment Test

SELF-ASSESSMENT-TEST

Play for the joy of the game.

Take the test and find out if you play according to the rules of the Responsible Gaming or if you have difficulty in controlling your game.

Take the self-assessment test

RG FAQs

FAQs about Responsible Gaming

To whom is the Regulation addressed?

To ALL users, both the new ones and those that already have an electronic account.

Which are the mandatory limits that I have to set?

Time limit concerning the maximum time of participation.

Monetary limit of deposits in Pamestoixima.gr wallet.

Loss monetary limit for Sportsbetting.

Loss monetary limit for Pamestoixima.gr casino.

How are limits set?

The limits are set per day, week or month.
The “day” is set from 00:00:00 to 23:59:59 of the same day;
the “week” is set from Sunday, at 00:00:00, to Saturday, at 23:59:59; and
the “month” is set from the 1st calendar day, at 00:00:00, until the last calendar day of the month, at 23:59:59.

When do my limits change?

If you wish to reduce your limits, such reduction shall apply immediately. If you wish to increase your limits, for such increase it is required that the time period for which the limit was set has lapsed. A) Example: The user sets on Tuesday a weekly deposit limit of €50. The user changes such limit to €30/week. Such change enters into effect immediately. B) Example: If the user changes his/her weekly deposit limit to €55, such change will enter into force as of Sunday, at 00:00:01. (Calculation of a week: Sunday to Saturday according to definitions).

What happens when I reach the 80% of a limit I have set?

You will receive a notification and an email when you reach the 80% of any of the Responsible Gaming limits.

What happens when I reach the 100% of a limit I have set?

When the user reaches the 100% of his/her time limit, he/she logs out of his/her account and cannot log in until the restoration of such limit takes place.
When trying to log in until the restoration, the user is being relatively informed.
When the user reaches the 100% of his/her loss or deposit limit, he/she cannot participate in the respective game, the limit of which has been reached, or deposit more money in Pamestoixima.gr wallet.

What is the Maximum gaming session duration?

The session may not exceed 24 consecutive hours, while after 2 hours of no activity, the user logs out of his/her account automatically. OPAP S.A. has the right to restrict gaming activity (entries, attribution of winnings) and/or the transactions (deposits/ withdrawals), in the framework of implementation of the Responsible Gaming principles, provided that from the details it possesses, it derives that the player presents a problematic playing behavior.

Top Of The Game RG

Make sure you stay on top of the game.

Learn more on how to have fun playing without exceeding your budget or contact the KETHEA-ALPHA helpline at 1114 or via email to 1114a@kethea-alpha.gr, if you are experiencing excessive gaming problems.

OPAP S.A. promotes the aforementioned program to the general public, so that addicted players, their family environment and their friends be encouraged to ask for help, by keeping their privacy and anonymity.

Links:

1. Net Nanny (www.netnanny.com): General blocking software that protects children from inappropriate online content. Also available in iOS and Android devices.
2. GamBlock (www.gamblock.com): Specific blocking software for betting websites. Also available in Android devices.

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Responsible Gaming

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The Cards

Self-Assesment Test

SELF-ASSESSMENT-TEST

Play for the joy of the game.

RG FAQs

Top Of The Game RG

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