FAQ

No. Only people who are over the age of 21 have the right to use the Site.

No. Only people who have Internet access from the Greek Territory preserve the right to participate in the Site.

No. Each Player is allowed to have only one Account.

In the event that you have forgotten your password, you may click the “SIGN IN” button in the homepage, select "Forgotten Password" and follow the instructions. For any questions you may contact our Customer Service department via e-mail: support@opap.gr or by phone: 18280*.

You may immediately contact us by phone or via e-mail. Please, confirm that your e-mail address is valid.

Opening an Account takes only a few minutes. For safety and Responsible Gaming reasons you will have to enter your full name, age, address, the number of your identity card or your passport and finally a valid e-mail address. Just after you enter the above information an e-mail containing your personal Account activation link will be sent to your e-mail address.
OPAP S.A. will ask you to provide the necessary documentation for the verification of all the above information. The range of the documentation needed will be determined solely by OPAP S.A., according to the risk analysis, so that we can be sure that you are the person you claim to be. The identity verification process will take place when OPAP S.A. draws up the customer relationship and before the first payment of any profit to a Player.
For the security of your Account, you should not disclose your user name and password to anyone.

Ιn some cases settlement of open bets may require up to 72 hours. After their settlement, as won, your balance will be updated. For more information, please contact our Customer Care Team.

You can place a bet following the steps below:
Step 1: Select your favorite sport (from the sports menu). The most important live betting events and all available leagues will appear in your screen.
Alternatively you can choose your favorite league from the top left menu (featured) and all available events will appear.
You can also check all special bets of each event by clicking the number alongside (e.g. +7).
Step 2: Make a selection and it will be transferred into your betslip (right side). At the top menu you can find all open bets and cash out offers available.
Step 3: Enter the desired stake (the minimum amount you can bet is €0.10 which can be increased per 0.01 € BC 0.11 €, 0.12 €, 0.13 €, 0.14 €, 0.15 € etc) and click “ΒΕΤ”. Possible returns will appear at the bottom of your betslip.
After placing your bet a unique code will appear and the option to keep your selections for future bets.

MULTIPLE BET
Step 1: Select your favorite sport or league and all available markets will appear.
Step 2: : Make a selection and start creating your betslip. Every new selection will be transferred into your betslip (right side).
Once you have finished selecting the events the total odd will appear in your betslip.
Step 3: Enter the desired stake (the minimum amount you can bet is €0.10 which can be increased per 0.01 € BC 0.11 €, 0.12 €, 0.13 €, 0.14 €, 0.15 € etc) and click “BET”.
After placing your bet a unique code will appear and the option to keep your selections for future bets.

SYSTEM BET

Step 1: Select your favorite sport or league and all available markets will appear.
Step 2: Make a selection and start creating your betslip. Every new selection will be transferred into your betslip (right side).
Once you have finished selecting the events the total odd will appear in your betslip.
Step 3: Choose how you want to combine your selections. Depending on the amount of events selected, you will see our multiple options (doubles, trebles, accumulators and much more).
Step 4: Enter the desired stake (the minimum amount you can bet is €0.10 which can be increased per 0.01 € BC 0.11 €, 0.12 €, 0.13 €, 0.14 €, 0.15 € etc) and click “BET”. You can bet different amounts per column/system. Total stake will appear at the bottom of your betslip.

USEFUL INFORMATION
• You can create a column including up to 15 selections on your betting slip.
• Each column can include different bets for events belonging to different sports (provided they are offered) however the combination of bets on the same event cannot be placed in the same column, unless otherwise stated.
• Singles accepted to all markets.
• Once your bet has been placed it will be transferred to “OPEN” bets (top right side). You can see all available cash out offers by clicking on the “CASHOUT” button.
• You can combine live and pre game events.

During the registration process, it is mandatory to read and accept the Terms and Conditions governing your access to the Site or use any of its parts or its services.
In the event that you do not agree with all the Terms, then you will not be allowed access to the Site or its services.

Yes. OPAP S.A., at its sole discretion, may, at any time, modify or replace these Terms and Conditions, but will do so, only after notifying you via a relative post on the Site. You shall be responsible for reviewing and becoming familiar with the then-current Terms and Privacy Policy, by regularly checking for possible amendments in order to be sure that you agree with them. Your continued use of the Site or any part of it after any modifications to the Terms and the Privacy Policy constitutes your acceptance of the modifications.

In accordance with HGC’s Regulation (GGI 3162 / 25.11.2014), in order for you to ensure that your account will remain valid, and for you to continue having access to all functions of your account, we are obliged to verify the personal data of your account.
 

Verification process for users registered via email
You may verify your account by log in to your online account:
Log into your online account
Go to section “My Account” at the right side of the page and select “My Wallet”. Then, select “Verication progess” and follow one of the verification methods below:
a. Through IBAN and Identity or Passport.
• Upload a copy in color of both sides of your ID card or of your passport, an
• Enter and save the IBAN of your bank account.
Note: To verify your account’s IBAN, make sure that your personal details (first name, last, name, father’s name) correspond to the ones you have declared upon your registration to OPAP’s online games.
b. Through utility bill (e.g. DEI, EYDAP etc. bill) or telephony bill or Solemn Declaration and ID card or Passport
• Upload a copy in color of both sides of your ID card or of your passport, an • Upload a copy in color of a recent (with issuance date within the last six months) utility bill (e.g. a bill of DEI, EYDAP etc.), in which your full name and your address are mentioned, or of a telephony bill where your full name and phone number are mentioned. • Once we receive the documents above, we will contact you to confirm your details.
In case you don’t have a utility bill in your name, you can submit a Solemn Declaration by filling it out electronically through gov.gr here (no need for certification). Subsequently, you can upload it to your account.
For more information concerning the verification process, you may contact us at verification@opap.gr or contact the Customer Support Team of OPAP at 18280*
ATTENTION: In case the period of 30 days from the creation of your account lapses and you haven’t carried out the verification process, your account will be suspended and you will have additional 30 days to complete the verification. After the additional days the account will be closed and you will have to contact the Customer Support Team of OPAP at 18280* or send all necessary documents to verification@opap.gr, in order for the account to be activated.

Verification process for users registered via National Bank of Greece
If you have registered via National Bank, you only need to upload a colored copy of both sides of your ID: Log in to your online account and go to the “My Account" section, then select “My Wallet“. Then choose “Verification progress" and upload a colored copy of both sides of your ID.

Yes. You preserve the right to close your Account at any time, on the condition that there are no pending debts.
You should contact OPAP S.A. and when your ID is confirmed, your Account shall be closed immediately provided you comply with the above mentioned condition.

The percentage that is retained from the unused deposit balance of the player’s account when the account will close is 4,5%. This percentage depends on other charges that OPAP has to pay to third parties (banks, co-operators, etc.) when customers deposit money through those different channels to their electronic account.

Yes. We can suspend the operation of a Player Account if there are suspicions that the Player has acquired profits illegally or has violated the law or the conditions associated with his online Player Account.

No. This Site and its services are for your personal use only.

OPAP S.A. shall turn the Online Player Account into “Inactive” state in case of constant absence of Participation for a period of twelve (12) months.

Since an Online Player Account turns into “Inactive” status, a monthly maintenance fee of 5€ is imposed, that will be deducted from your account, if there is a credit balance.

After the turning of the Online Account into the “Inactive” state, the Player may:
a) Log in to his/her account and ask for the re-activation of his/her Online Account by submitting an entry.
b) Proceed to a withdrawal request, provided there is a credit balance,
c) Ask for the closure of the Online Account.
In case a period of twelve (12) months lapses as of the turning of the Online Account into the “Inactive” state, during which the Online Account has not been activated, or even though it had been activated, there had been no Entries, OPAP S.A. shall close the Online Account and terminate the contractual relationship. The player won’t be able to re-activate his/her account until 12 more months have elapsed.

Click here https://club.pamestoixima.gr/en/taxation-sports-book.

The betslip will be settled with the new legislation to be applied after 12 July 2021.

The betslip will be settled with the new legislation to be applied after 12 July 2021.

PS.gr absorbs 100% of the net profits taxation for SportsBook & Virtuals.

The tax attributable to each betslip is returned to the player the following day.

PS.gr absorbs 100% for net profits up to 399 € for Casino & Live Casino!

The tax attributable for each gaming session is absorbed by PS.GR during tax withholding process.

In order to make a deposit you can use five payment methods:
1. At any OPAP’s land based store, that offers tora services, according to the terms of the Accession Agreement.
2. With a debit, credit or prepaid card instantly. Cards from Alpha Bank, National Bank, Eurobank and Piraeus Bank are acceptable. The minimum deposit limit is 5 euros and for every transaction there is no expense from OPAP S.A.
3. With bank deposit and direct debit of your account, through the services which your bank provides (Web Banking, Phone Banking, branches). There isn't any minimum deposit limit.
4. With Paysafecard. It is a quick, safe and convenient method of electronic transactions. The procedure is simple: Login to your Pamestoixima.gr account, click on the "DEPOSIT" button and then select "Paysafecard" from the payment options. Enter the deposit amount and click "Next". You will then be directed to the Paysafecard website where you will need to enter your “My Paysafecard” credentials and confirm your payment. Once complete, the amount will be credited to your Pamestoixima.gr account.
The minimum deposit limit is 5 euros and there isn't any expense from OPAP S.A. for your transaction.
Note: The maximum amount you can transfer depends on the limit you have set on “Responsible gaming limits”.
Important notice: Please be aware that as of the 23rd of March 2017 all Paysafecard deposits must be made via a personal, "My Paysafecard” account. To open a “My Paysafecard” account please visit www.paysafecard.com.
5. Skrill is an electronic wallet (e-wallet) that allows you to transfer money to and from your Pamestoixima.gr account quickly and safely. Now you can easily deposit funds using your Skrill account. Just enter the amount you wish to deposit and your SKRILL e-mail (the one you used when you created your Skrill account). For security reasons you will be redirected to SKRILL’s website where you should confirm your payment. The minimum deposit limit is 5 euros and there isn't any expense from OPAP S.A. for your transaction.
6. PayPal is an electronic service that allows you to transfer money to your OPAP online account quickly and safely. Now you can easily deposit funds using your PayPal account. Just enter the amount you wish to deposit and login with your PayPal credentials. For security reasons you will be redirected to PayPal's website where you should confirm your payment. The minimum deposit limit is 5 euros and there isn't any expense from OPAP S.A. for your transaction.
7. Apple Pay is a safe and fast transaction method that allows you to make direct deposits to your Pamestoixima.gr account through your iOS device. You log in to your account, choose "Apple Pay" from the available deposit methods, fill in the amount you want to deposit and complete your transaction. The minimum deposit limit is €5. The maximum deposit limit per transaction is €4.999. The option to deposit via Apple Pay applies to devices with iOS16 operating system installed.
Note: The maximum amount you can transfer depends on the limit you have set on “Responsible gaming limits”. Note: If you have made a deposit with a card other than Visa or Mastercard, this card will not be eligible for withdrawal.

Yes. The maximum amount you can deposit, depends on the limit you have put on “Responsible gaming limits”.

With IBAN
You must first verify your IBAN and your account. Upon withdrawal, the money will be deposited into an IBAN bank account, which you have selected and you can change at any time.

Via card (Visa / Mastercard accepted)
In order to make a withdrawal request via card, a deposit from the same card and verification of its details are required.
Note: To verify your details, you have to upload a copy of your card (Only the first 6 and the last 4 digits should be visible as well as the expiration date and the cardholder's name.)  Card copies that do not meet the above conditions will not be accepted.
The minimum withdrawal amount is €30.

Via Skrill account
You have to verify your player's account first. Then OPAP S.A. will check that the Skrill account indicated belongs to you so as to proceed with the approval of the withdrawal.
Note: For withdrawal requests more than 100€, IBAN verification is also required. OPAP SA strives to fulfill your requests for Withdrawal via your desirable transaction method. Although, in special occasions, due to security reasons and after your prompt notification, OPAP SA reserves the right to suspend for a short period of time or permanently the right of use of one or more transaction methods from a player’s account.

Via PAYPAL
Το make a withdrawal, you must have made a deposit with your Paypal account and your OPAP account must be verified.
Your Paypal account data must match with the data you have filled in during your registration to OPAP.
The minimum withdrawal amount is 10€ while the maximum amount per transaction is 15.000€.

Via PAYSAFE
Το make a withdrawal, your OPAP account must be verified and you must have made a deposit with Paysafe.
Your Paysafe accοunt data must match with the data you have filled in during your registration to OPAP.
The minimum withdrawal amount is 5€ while the maximum amount per transaction is 5.000€.

According to the Terms and Conditions, the minimum amount you can bet is € 0.10 € (which can be increased per 0.01 € BC 0.11 €, 0.12 €, 0.13 €, 0.14 €, 0.15 € etc). The maximum betting amount per game or combination or betting combinations is set at € 5,000.

OPAP S.A. reserves the right to set up and implement promotional activities, permitted under Law 4002/2011. These promotional activities are likely to change at regular intervals. For detailed information about promotions you will be notified via the Site.

No. OPAP S.A. does not charge deposits and/or withdrawals. Any transaction costs arise from the financial institution you use to deposit or withdraw money from your Account. OPAP S.A. may charge transactions only in case of Account misuse and in each case as described in the text of Terms and Conditions.

OPAP SA provides TAX Certificates for profits regarding our Online Services after the electronic request of a Player through the website. The TAX Certificate that is issued is based on all gaming activities during the financial year and it is calculated by using the details and information given by the electronic gaming account of the player with the condition that the total gross profit minus the total amount spent for bets is finally positive.
More specifically, login into your account, select:
"Profile" (top right corner) and then click "More” option on the left menu.
Select “Winnings certificate” and enter your Tax Identification Number.
Then fill in your address and postal code.
Finally, you will be asked to upload your latest annual tax assessment.

A request can be submitted until 31/10 of each year and it concerns profits of the previous year, through winningscertificates.opap.gr

Players who have already applied for Tax Certificate through their electronic accounts, will be informed by OPAP S.A via email and telephone about the status of their request and required actions.

Yes. OPAP takes Responsible Gaming very seriously. Our goal is to protect our players from excessive participation in games of luck. We believe that you are always a winner when you play within limits. For this reason, we encourage you to set your deposit, participation and loss limits before starting playing. You may set daily, weekly and/or monthly limits. However, if you feel that you cannot control your game or you play more than you can afford to lose, we suggest you take a break from gaming by selecting the self-exclusion option.

If you believe that you, a friend or a relative of yours has a problem with excessive playing, do not hesitate to call 1114 helpline, which OPAP has created in partnership with KETHEA-ALFA to provide psychological support and advice. The helpline operates in complete confidentiality from Monday to Friday (09:00 to 21:00) by a fully trained staff including sociologists, social workers and psychologists. Please note that information and support are also available by email at 1114a@kethea-alfa.gr.

All personal data, the contents of the registration form and all other user confidential information which are sent via the Internet are protected by the latest encryption technology. Pamestoixima.gr will process a Player’s personal data only for the purposes for which they are collected (see privacy consensus text for marketing purposes, in the registration form), i.e. to provide the Player with online betting services. The Player ought to keep personal and not notify information regarding his Account and especially his password. If you become aware of any incident of violation of your personal information immediately change your password and contact OPAP S.A. by e-mail at support@opap.gr or by phone 18280*.

It is the option to take a return by interrupting the betting prior to the selected event completion.

It is the ability to make automatic cash out in your bet when its value reaches the amount you have pre -selected.

It is the ability to cash out part of your bet, leaving the remaining amount active.

Since you have logged in to your account and placed a valid bet, you have the chance to Cash Out the bet, if this option is available for the markets you have bet on. In order to find out if Cash Out is available for your bet, you have to check the Cash out field, by clicking on Cash Out button. All available Cash Out amounts will appear on a list, where you can choose which bets you may perform Cash Out.

Cash Out is available for pregame and live betting. Cash Out will not be available for all markets and it is on OPAP’s jurisdiction to enable or not Cash Out for any offered market.

Cash Out will be available for any betting combinations such as singles, doubles, trebles and any system unless a bet includes a market that is not offered for Cash Out.

Cash Out amount is calculated based on the original stake, the status of any selections that have been completed and the current price of the unsettled selection or selections (Multi bets). This may result to an amount greater or less than the original stake.

A period of several seconds takes place in order to receive the exact offered amount. If an odd changes or a market is suspended then a new offered amount will be displayed on Cash Out window.

Virtual Sports are a new, entertaining way of betting in various sports, the result of which is a product of a random number generator (RNG) as well as other statistics e.g. team strength, in order to ensure the maximum credibility of the results.

In Pamestoixima.gr you can play:

• Inspired: Virtual Football, Virtual Basketball, Virtual Greyhounds, Virtual Horse Racing.

Each Way Betting: A Bet Each Way (EW, E / W) are essentially two separate bets: one to win the horse and the other to place the horse in any of the positions that are remunerated. This means you can get a return to your bet if your choice wins, but also placed. Therefore when you place a Each Way Bet, you bet in both victory and the place position. So, if you bet 5 euros with Each Way Betting, you will place 5 euros in victory and 5 euros in the place, totaling 10 euros. Each Way is offered to Virtual Horse Racing, Greyhounds, Cycling and Speedway.

No sports can be combined from a different provider.

it is not possible to combine Virtual Sports with Sports Betting.

Before the start, statistics appear on the projection screen.

Simulated Reality games belong to the category of virtual sports and offer a daily 90-minute football matches, as well as tennis, races from the world's most famous tournaments.

The result of each match is a product of a random number generator (RNG) as well as other statistics, e.g. Team strength / opponents strength in order to maximize the credibility of the results.

Soccer with 50+ markets and tennis with 5+ markets.

You can play a combining game from the same sport or from different sports.

1. In case that the 3rd decimal place digit is greater than or equal to 5, rounding is upwards after bet placement (e.g., 1,725 -> 1.73)

2. If the 3rd decimal digit is less than 5, rounding is downwards after bet placement (e.g., 1,724 -> 1.72)

The player can be updated on the results by clicking on the following links:

https://s5.sir.sportradar.com/opap/en

https://ls.sir.sportradar.com/opap2/en

In this case, markets concerning these sports or no sports events are settled as void (odd 1.00).

The ACCUMULATOR / MULTIPLE bet slip is settled normally, simply to the total multiplier of the bet slip the specific sports or no sports events participating as void (odd 1.00).

PLAYING RULES

CAZINO GAMES with  Random Number Generators (RNG CASINO GAMES)
The maximum amount of participation is € 20.00.
Between two spins mediate 2 seconds.
Maximum payment / profit is EUR 140,000 per game cycle.
Jackpots are carried out per manufacturer and Game License Holder and have a maximum reward amount of EUR 500,000 unless otherwise stated in the rules of the game.
For more information about the specific rules of each game, refer to the available information available, including RTP percentage.

LIVE CASINO GAMES
Jackpots are performed per manufacturer and Game License Holder and have a maximum reward amount of EUR 500,000 unless otherwise stated in the rules of the game. For more information about the specific rules of each game, refer to the available information in each game, including the RTP percentage.

POKER GAMES
For more information about the specific rules of each game, refer to the available information in each game, including the RTP percentage.

To use Live Casino services, you will need to visit the "Live Casino" section at the top of our home page and select the game you want to play, by clicking on it.

The nickname forms part of your virtual identity and facilitates your participation in other games and interaction with other players as well.

In case of a connection problem in the course of your game, you can first restart the mobile application or browser, and then try to reconnect to the game. If the problem persists, you can contact our Customer Support through one of the available methods in the Contact section and report the issue.

In this case, once you decide which game you want to play, place the cursor over the corresponding icon in the game (i).

If you participated in the game with real money, the games will be stored in your History.

Select the “PROMOS” Tab in Casino Header, and in this page you can find all the available promos and useful information.

We guarantee fair play. The Casino functions use a certified Random Number Generator (RNG), which guarantees that all numbers and values are totally random.

Yes. You preserve the right to close your Account at any time. You should contact OPAP S.A. and when your ID is confirmed, your Account shall be closed immediately provided you comply with the above mentioned condition.

Yes. We can suspend the operation of a Player Account if there are suspicions that the Player has acquired profits illegally or has violated the law or the conditions associated with his online Player Account.

The minimum and maximum wager amounts is game dependent.

According to the law 4141/2013 (Official Gazette published A' 81) our Players’ net profits are subject to the following tax rates per session:
• Tax-free (Tax 0%): session net profits up to 100 euros
• Tax 15%: session net profit from 100.01 to 500 euros (The tax is charged on the profits which exceed 100 euros)
• Singles accepted to all markets.
• Tax 20%: session net profit from 500.01 euros or more (The tax is charged on the profits which exceed 500.01 euros)

No. OPAP S.A. does not charge deposits and/or withdrawals. Any transaction costs arise from the financial institution you use to deposit or withdraw money from your Account. OPAP S.A. may charge transactions only in case of Account misuse and in each case as described in the text of Terms and Conditions.

No, the only thing you need to do is login and wager on the casino games of your choice.

You will have to change your password. Just click “LOGIN” button, then select “I forgot my password” and follow the instructions.

After logging into your account on Pamestoixima.gr, go to “My account” and select “Vouchers & Promotions”.

In the “FreeBets”  /section under ”Active/Available” all the details of your Free Bets will be displayed (Title/Description/Expiration Date/Amount/Status).

1. Log in to your account on Pamestoixima.gr.
2. Place any betting selection (that meets the terms and conditions of the Free Bet), and it will be transferred directly to your betting slip.

At the bottom, the option «Freebet»  will appear, and to display the corresponding amount, you will need to click on it.

Στο παράδειγμα: Ένα ενεργό Freebet αξίας 1€

In case you have more than one active Free Bet, you have the option to choose which one to use by clicking on the selection, where the available options will be displayed

3. Activate your Free Bet by clicking inside the circular frame.

4. The betting amount is automatically filled in (and is equal to the value of the Free Bet you have selected).

Note:

 -If you attempt to place a Free Bet that does not meet any of the terms and conditions (e.g., you have won a 1€ Free Bet for the Barcelona-Real Madrid match and/or with a minimum bet slip odds of 1.50, and you choose a different match or the same match with odds less than 1.50), then the option for that Free Bet will not appear during the preparation/placement of the bet.

• If the amount you wish to bet is less than the value of the Free Bet, the bet cannot be placed.
• The Free Bet must be used in its entirety on a single bet.
• ΔPlease read the detailed terms and conditions for each specific Freebet

No, your username remains the same. However, in case your username contains Greek characters and because our new platform does not support them, we have created a new username for you which was communicated via e-mail. For further information, please contact our Customer Care Team via online chat, email or by calling 18280*.

Your account is inactive because you haven’t verified your personal details. In order to activate it please send us all necessary documents: a) Photo of your ID or passport and b) Phone bill or solemn declaration. For any further information, please contact our Customer Care Team via online chat, email or by calling 18280*.

In order to see your history just click My Account > Transaction & Bet History. All your wagers and transactions are included.

To make a withdrawal via card, you must first confirm the details of the card.

• Only the first 6 and last 4 digits of the card are visible (covering the intermediate digits).

• The three-digit CVV/Sec. Code is covered (if is on the side with the necessary information).

•Your name and the expiration date are clearly visible. • The card must belong exclusively to the account holder.

• Business Cards cannot be used..

If you are using a card where thename is on the front and the other details are on the back, you will need to upload the side that displays the card number and expiration date, along with a snapshot from the card's web banking, where the card number is visible with the required coverage, and your name is evident.